FAQ

No — we just expanded! Rafter M Hat Company is now Moon Ridge Company. We are the exact same team with a new name and even more premium brands. Our experts have shaped thousands of hats and continue to provide the same precision craftsmanship you have come to trust.

We moved just down the road. As of October 2026 you can find us at 2852 N. College Avenue, Fayetteville, AR 72703 — right next door to Base Camp Coffee.

We love making sure we have time to help you find your perfect hat or pair of boots. Walk-ins are always welcome. Booking an appointment is the best way to have the full Moon Ridge Hat Experience with us.

Of course! We love working on all hats and tuning up heritage pieces you have had for a while. We charge $35 for professional cleaning and reshaping.

Yes — we ship to addresses within the United States. Shipping options appear at checkout, and we pack hats carefully so they arrive ready to wear.

No — we ship within the US only.

Visit us in Fayetteville for an in-person fitting, or use the sizing resources on each hat product page. You can also book a virtual consultation for one-on-one help.

We stock some pretty unique pieces and they go fast. For that reason, we ask that you reach out by email or phone so we can tell you our exact stock at that moment. We want to make sure we do not get your hopes up if we are not able to deliver. We strive to answer quickly—just reach out!

We accept major credit and debit cards, Shop Pay, Apple Pay, and cash. Online, use the payment options shown at checkout; in store, we can take cards, Apple Pay, and cash at the register.

We're at 2852 N. College Avenue in Fayetteville, Arkansas — right next door to Base Camp Coffee — but we also ship anywhere in the country.

We ship anywhere in the United States — and it's free on orders over $99. Under that, rates are calculated at checkout, and every hat ships in protective packaging so it arrives ready to wear.

We do — from wedding parties to company events. Email info@moonridgecompany.com with what you're thinking and we'll put together a quote.

No stress — you've got 30 days for a size exchange with no restocking fee. Just reach out and we'll get the right size headed your way.

For $10 at checkout, we'll cover the return shipping label on a size exchange. It's our way of making sure the fit is right without it costing you extra.

Keep felt dry and brush it counter-clockwise with a soft hat brush after wearing. Straw just needs a damp cloth wipe-down — never soak it. For a deep clean or a full reshape, bring it in: professional cleaning and reshaping is $35.

Upside down on its crown, or on a hat rack — never flat on its brim, which can warp it over time. Keep it out of direct heat and sunlight.

Yes. You can purchase a gift card online or in store, and gift cards can be redeemed both ways as well. Online gift cards can be printed at home. In-store purchases include a branded plastic card and envelope. If you would like us to mail you a physical card, reach out by email or phone and we can arrange it.

Most of the time, no. Many of our products use minimum advertised price (MAP) rules from the brand, so we sell them at the price the brand sets.

If you have a question about a specific item, email us at info@moonridgecompany.com and we will take a look.

Yes — we offer a 10% discount for military and first responders. Thank you for your service! Show valid ID at checkout in store, or email info@moonridgecompany.com before you place an online order so we can help apply it.

Yes — we offer both hat cleaning and reshaping in store. We perform cleaning and shaping work Thursday through Saturday, and most hats are back with you within a couple of days.

On Wednesdays, you can still drop off your hat at the shop — our team is always able to check it in for you. We then get right to work on it Thursday, Friday, and Saturday.

It's Arkansas's original custom hat bar. You pick your hat body, crown shape, brim, color, and band — then we shape it, steam it, and finish it right in front of you. Most folks walk out wearing a one-of-a-kind hat in under an hour.

Walk-ins are always welcome, but booking ahead guarantees we have the time and the hat bodies set aside for you — especially on Fridays and Saturdays.

Most custom hats are finished same-day, usually within the hour. Pricing depends on the hat body and materials you choose — reach out and we'll walk you through the options.

Everything we sell is 100% authentic. We are authorized retailers for Stetson, Resistol, Lucchese, Pendleton, and many other brands. We value our relationships with our suppliers — they trust us, and we trust them.

We love private events — both in our store and off-site. We host weddings, bachelor and bachelorette parties, and corporate events for groups from about 10 up to 500.

We also host special get-togethers in the shop for 10 guests or fewer — perfect for birthdays and other celebrations.

To start planning, visit Book a hat party, book a free consultation on our booking calendar, or reach out through Contact / info@moonridgecompany.com.

Returns and exchanges follow the rules on our official Return policy (timelines, eligible items, and how to start a request).

All sales are final on customized or branded products, including hats personalized with branding, letters/initials, custom shaping, or other made-to-order alterations. Those items are not eligible for return, refund, or exchange.